Summary
Position Summary
Cyber
Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.
Position Summary
Level: Solution Advisor
Work you'll do:
- Works within our CRM taking assigned cases with varying severity levels.
- Engage customers via Phone/Email to gather pertinent information to Assess/Resolve product related issues.
- Log related information as case notes to facilitate tracking/escalating/resolving customer issues in a timely manner.
- Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
- Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
- Able to identify when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
- Work toward becoming subject matter expert in a particular area or areas.
The Team:
Cyber Strategy & Transformation teams develop and transform cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. They keep the enterprise a step ahead of the evolving threat landscape and give stakeholders confidence in the organization's cyber posture. Services include the design of cyber organization, governance, and risk assessments. Services also encompass Cybersecurity Assessments and Frameworks, Cyber Transformation Management, Technology Software and Asset Compliance Management, Third Party Risk Management, Cyber Risk and Compliance, Solution Design and Implementation, and Cyber Risk Analytics and Quantification Reporting.
Qualifications:
Must Have Skills/Project Experience/Certifications:
- 3-5 years of hands-on experience configuring and supporting RSA Archer GRC platform
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Familiarity with key GRC processes (Risk, Compliance, Audit, Policy Management)
- Experience in workflow development in Archer
- Proficient in developing dashboards and reports in Archer
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills for cross-functional collaboration
- Ability to document processes, configurations, and changes efficiently
Good to Have Skills/Project Experience/Certifications:
- Knowledge of various Archer OOB use cases
- Experience in data feeds within Archer
- Basic understanding of SQL or scripting languages for Archer integrations
- RSA Archer Administrator or related GRC platform certification
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field
Location:
Shift:
- Shift work, holidays, weekends, and on-call responsibilities may be required
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 318453
