Manager- Customer Experience Design Worxwide Consulting

9.0 - 13.0 years

0 Lacs

haryana

On-site

As an experienced and strategic Manager of Experience Design, your role will involve leading the design and delivery of customer experience solutions for clients. This will require a blend of design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Key Responsibilities: - Lead the creation of customer journey maps, personas, empathy maps, and service blueprints. - Translate business objectives into customer-centric strategies and actionable experience roadmaps. - Ensure alignment of all CX initiatives with the client's brand and d...

Posted 1 month ago

AI Match Score

Apply

Manager- Experience Design Worxwide Consulting

9.0 - 13.0 years

0 Lacs

haryana

On-site

You will be responsible for leading the design and delivery of customer experience solutions for clients, utilizing a combination of design thinking, user research, digital strategy, and stakeholder management. Your role will involve translating customer insights into actionable journeys, service blueprints, and experience frameworks to drive measurable business outcomes. Your key responsibilities will include creating customer journey maps, personas, empathy maps, and service blueprints, aligning CX initiatives with clients" brand and digital transformation goals, and conducting user research and workshops to identify pain points and opportunities. You will also be driving design thinking w...

Posted 2 months ago

AI Match Score

Apply

Manager - CX Design Worxwide Consulting

9.0 - 13.0 years

0 Lacs

haryana

On-site

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduc...

Posted 2 months ago

AI Match Score

Apply

Customer Experience Lead Zoop

6.0 - 10.0 years

0 Lacs

delhi

On-site

Job Title: Customer Experience Lead Location: New Delhi Company: Zoop Web Services Private Limited About Us: Zoop is one of Indias fastest-growing train food delivery platforms, committed to revolutionising the way people order their favourite meals during train travel. We are looking for a passionate and strategic team member to enhance user satisfaction and drive long-term customer loyalty. Key Responsibilities: Build and maintain key customer metrics (NPS, CSAT, retention rates) and report progress to leadership. Develop and implement a customer experience strategy to improve satisfaction, retention, and engagement. Lead and scale a high-performing CX team, including customer support, qua...

Posted 3 months ago

AI Match Score

Apply

Delivery Manager - L1 Wipro

5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

Work from Office

Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities: - Collaborat...

Posted 5 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.