4 Cx Tools Jobs

You will be responsible for leading the design and delivery of customer experience solutions for clients, utilizing a combination of design thinking, user research, digital strategy, and stakeholder management. Your role will involve translating customer insights into actionable journeys, service blueprints, and experience frameworks to drive measurable business outcomes. Your key responsibilities will include creating customer journey maps, personas, empathy maps, and service blueprints, aligning CX initiatives with clients" brand and digital transformation goals, and conducting user research and workshops to identify pain points and opportunities. You will also be driving design thinking workshops, collaborating with cross-functional teams, and presenting insights and recommendations to senior client stakeholders. To excel in this role, you should have 9-10 years of experience in Customer Experience, Service Design, or UX Strategy, with expertise in customer journey mapping, service blueprinting, and design thinking methodologies. Hands-on experience with CX tools such as Miro, Figma, Adobe XD, Qualtrics, and Medallia is essential, along with a solid understanding of digital channels, CRM, and omni-channel experiences. Strong communication, storytelling, and stakeholder management skills are crucial, as well as the ability to balance creativity with business impact. If you have graduated from IIT, NID, or NIFT, it will be considered a plus point. As a Manager of Experience Design, you will be leading a small team of CX designers and researchers, providing mentorship, ensuring quality assurance, and delivering high-quality CX solutions for all consulting engagements.,

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduct user research, customer interviews, surveys, and workshops to uncover pain points and opportunities, and leverage analytics and market research to prioritize CX initiatives. You will drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions, collaborating with product, marketing, and technology teams to ensure seamless omni-channel experiences. Partnering with senior client stakeholders, you will present insights, journey redesigns, and CX recommendations, acting as a trusted advisor on CX trends and best practices that drive measurable business impact. As a team leader, you will manage a small team of CX designers and researchers, providing mentorship and quality assurance to ensure timely and high-quality CX deliverables for all consulting engagements. You should have 9-10 years of strong experience in Customer Experience, Service Design, or UX Strategy, expertise in customer journey mapping, service blueprinting, and design thinking methodologies, and hands-on experience with CX tools like Miro, Figma, Adobe XD, Qualtrics, and Medallia. Moreover, you should possess a solid understanding of digital channels, CRM, and omni-channel experiences, excellent storytelling, communication, and stakeholder management skills, and the ability to balance creativity with business impact. Graduates from IIT, NID, and NIFT are appreciated for this role.,

Job Title: Customer Experience Lead Location: New Delhi Company: Zoop Web Services Private Limited About Us: Zoop is one of Indias fastest-growing train food delivery platforms, committed to revolutionising the way people order their favourite meals during train travel. We are looking for a passionate and strategic team member to enhance user satisfaction and drive long-term customer loyalty. Key Responsibilities: Build and maintain key customer metrics (NPS, CSAT, retention rates) and report progress to leadership. Develop and implement a customer experience strategy to improve satisfaction, retention, and engagement. Lead and scale a high-performing CX team, including customer support, quality assurance, and escalation management. Design and refine customer journey touchpoints to ensure a seamless ordering and delivery experience. Monitor and analyse customer feedback to identify pain points and implement data-driven improvements. Collaborate with product, operations, and marketing teams to enhance overall user experience (UX/UI). Implement and optimize AI-powered support solutions such as chatbots and automated ticketing. Handle escalations and work with delivery partners, restaurants, and customers to resolve issues efficiently. Ensure compliance with company policies and industry best practices in customer service. Who You Are: 6+ years of experience in customer experience, customer success, or support operations, preferably in food tech, e-commerce, or related industries. Proven track record of leading CX teams and improving customer satisfaction. Strong understanding of customer behaviour analytics and CX tools Experience working with AI-driven customer support solutions is a plus. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a fast-paced, high-growth startup environment. Ready to lead the future of customer experience in train food delivery Apply now!,

Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities: - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications: - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc.