As an Assistant Manager/Manager FP&A at Cvent, you will play a crucial role as a Finance Business Partner to the Global Marketing organization. Your main responsibilities will include owning and managing global annual budgeting and monthly forecasting for Marketing expenses. Additionally, you will be tasked with developing and tracking key Marketing efficiency metrics such as CAC, CLTV, Cost per Lead, Lead Conversion Rates, and Marketing ROI. Your role will require you to drive deep-dive analytics on event ROI, digital campaigns, tradeshows, and content marketing performance to support strategic decision-making. Key Responsibilities: - Act as a Finance Business Partner to the Global Marketing organization. - Own and manage global annual budgeting and monthly forecasting for Marketing expenses. - Develop and track key Marketing efficiency metrics including CAC, CLTV, Cost per Lead, Lead Conversion Rates, and Marketing ROI. - Drive deep-dive analytics on event ROI, digital campaigns, tradeshows, and content marketing performance. - Support resource allocation decisions across marketing channels and geographies. - Create executive-level dashboards, presentations, and financial insights. - Lead or support ad-hoc strategic projects such as M&A integration and cost optimization initiatives. - Collaborate with cross-functional teams for alignment and data gathering. - Extract and analyze data using tools like Salesforce, Adaptive Insights, Tableau, Excel, and other analytics platforms. Qualifications: - 7-10 years of experience in Financial Planning & Analysis (FP&A), preferably with exposure to Marketing or Revenue Operations. - Deep understanding of marketing funnel metrics, digital campaign dynamics, and channel/tactic-level ROI. - Strong data-driven mindset with expertise in financial modeling, forecasting, and metric development. - Hands-on experience with Salesforce CRM, Adaptive Insights, Tableau, or similar tools preferred. - Excellent communication skills for presenting insights to non-financial stakeholders. - Ability to manage multiple priorities in a fast-paced, high-growth environment. - Experience working with senior leaders or executive stakeholders is a plus. - MBA or CFA preferred. Joining Cvent's Finance Team offers you the opportunity to partner with global business leaders, drive strategic initiatives, and work in a collaborative and innovation-focused culture with exposure to global processes and cross-functional initiatives. As an Assistant Manager/Manager FP&A at Cvent, you will play a crucial role as a Finance Business Partner to the Global Marketing organization. Your main responsibilities will include owning and managing global annual budgeting and monthly forecasting for Marketing expenses. Additionally, you will be tasked with developing and tracking key Marketing efficiency metrics such as CAC, CLTV, Cost per Lead, Lead Conversion Rates, and Marketing ROI. Your role will require you to drive deep-dive analytics on event ROI, digital campaigns, tradeshows, and content marketing performance to support strategic decision-making. Key Responsibilities: - Act as a Finance Business Partner to the Global Marketing organization. - Own and manage global annual budgeting and monthly forecasting for Marketing expenses. - Develop and track key Marketing efficiency metrics including CAC, CLTV, Cost per Lead, Lead Conversion Rates, and Marketing ROI. - Drive deep-dive analytics on event ROI, digital campaigns, tradeshows, and content marketing performance. - Support resource allocation decisions across marketing channels and geographies. - Create executive-level dashboards, presentations, and financial insights. - Lead or support ad-hoc strategic projects such as M&A integration and cost optimization initiatives. - Collaborate with cross-functional teams for alignment and data gathering. - Extract and analyze data using tools like Salesforce, Adaptive Insights, Tableau, Excel, and other analytics platforms. Qualifications: - 7-10 years of experience in Financial Planning & Analysis (FP&A), preferably with exposure to Marketing or Revenue Operations. - Deep understanding of marketing funnel metrics, digital campaign dynamics, and channel/tactic-level ROI. - Strong data-driven mindset with expertise in financial modeling, forecasting, and metric development. - Hands-on experience with Salesforce CRM, Adaptive Insights, Tableau, or similar tools preferred. - Excellent communication skills for presenting insights to non-financial stakeholders. - Ability to manage multiple priorities in a fast-paced, high-growth environment. - Experience working with senior leaders or executive stakeholders is a plus. - MBA or CFA preferred. Joining Cvent's Finance Team offers you the opportunity to partner with global business leaders, drive strategic initiatives, and work in a collaborative and innovation-focused culture with exposure to global processes and cross-functional initiatives.
As a Senior Site Reliability Engineer (SRE) on the SRE Observability team at Cvent, you will play a crucial role in helping the organization achieve its reliability goals by combining your development and operations knowledge and skills. Your responsibilities will encompass a wide array of technical and process-related challenges in a collaborative and distributed team environment. Collaboration with product development teams, Cloud Infrastructure, and other SRE teams will be essential to ensure effective observability and improved reliability of Cvent products, SLDC, and Infrastructure. Your expertise in cloud operations, software development lifecycle, and Observability tools will be instrumental in addressing complex multi-disciplinary problems. Implementing SRE principles such as blameless postmortems and automation will be key to continuously enhancing knowledge and maintaining a high quality of work life. **Key Responsibilities:** - Enlighten, Enable, and Empower various multi-disciplinary teams across different applications and locations. - Address intricate development, automation, and business process challenges while advocating Cvent standards and best practices. - Ensure the scalability, performance, and resilience of Cvent products and processes. - Collaborate with product development teams, Cloud Automation, and other SRE teams to identify and resolve observability gaps effectively. - Recognize recurring issues and anti-patterns in development, operational, and security processes and assist in building observability solutions. - Develop automation for build, test, and deployment targeting multiple on-premises and AWS regions. - Contribute to Open-Source projects by actively working on them. **Qualifications Required:** **Must have skills:** - Strong communication skills with a proven track record of working in distributed teams. - Passion for enhancing the work environment for colleagues. - Experience in managing AWS services and operational knowledge of applications in AWS through automation. - Proficiency in scripting languages like Typescript, Javascript, Python, Ruby, and Bash. - Familiarity with SDLC methodologies, especially Agile. - Expertise in Observability (Logging, Metrics, Tracing) and SLI/SLO. - Experience with APM, monitoring, and logging tools such as Datadog, New Relic, Splunk. - Understanding of containerization concepts like docker, ECS, EKS, Kubernetes. - Self-motivated with the ability to work independently. - Proficient in troubleshooting incidents and setting standards to prevent future issues. **Good to have skills:** - Experience with Infrastructure as Code (IaC) tools like CloudFormation, CDK (preferred), and Terraform. - Proficiency in managing 3-tier application stacks. - Knowledge of basic networking concepts. - Experience in server configuration using tools like Chef, Puppet, Ansible, etc. - Working experience with NoSQL databases such as MongoDB, Couchbase, Postgres. - Utilize APM data for troubleshooting and identifying performance bottlenecks. As a Senior Site Reliability Engineer (SRE) on the SRE Observability team at Cvent, you will play a crucial role in helping the organization achieve its reliability goals by combining your development and operations knowledge and skills. Your responsibilities will encompass a wide array of technical and process-related challenges in a collaborative and distributed team environment. Collaboration with product development teams, Cloud Infrastructure, and other SRE teams will be essential to ensure effective observability and improved reliability of Cvent products, SLDC, and Infrastructure. Your expertise in cloud operations, software development lifecycle, and Observability tools will be instrumental in addressing complex multi-disciplinary problems. Implementing SRE principles such as blameless postmortems and automation will be key to continuously enhancing knowledge and maintaining a high quality of work life. **Key Responsibilities:** - Enlighten, Enable, and Empower various multi-disciplinary teams across different applications and locations. - Address intricate development, automation, and business process challenges while advocating Cvent standards and best practices. - Ensure the scalability, performance, and resilience of Cvent products and processes. - Collaborate with product development teams, Cloud Automation, and other SRE teams to identify and resolve observability gaps effectively. - Recognize recurring issues and anti-patterns in development, operational, and security processes and assist in building observability solutions. - Develop automation for build, test, and deployment targeting multiple on-premises and AWS regions. - Contribute to Open-Source projects by actively working on them. **Qualifications Required:** **Must have skills:** - Strong communication skills with a proven track record of working in distributed teams. - Passion for enhancing the work environment for colleagues. - Experience in m
Role Overview: As a User Researcher at Cvent, you will play a crucial role in planning and conducting evaluative and generative research to build deep user understanding and empathy for specified products or program areas. You will collaborate cross-functionally to synthesize information, define success metrics, and use research findings to support product innovation. Additionally, you will apply your expertise in research methodologies and human factors to contribute to product and service design in an iterative development environment. Key Responsibilities: - Plan and conduct evaluative research such as card sort, tree testing, usability, and heuristics evaluations - Support generative research efforts including contextual inquiry, ethnography, and data mining - Synthesize and communicate research findings to support decision-making and drive innovation - Create testable hypotheses and utilize research insights to enhance Cvent's products - Collaborate with various teams including design, analytics, product management, customer support, marketing, and sales to address research questions - Independently and collaboratively execute research projects across product or program areas - Perform qualitative data analysis, support coding efforts, and conduct statistical analyses - Design and execute surveys, as well as undertake secondary research scans and comparative/competitive analysis - Contribute to the evolution of User Research practice within a small team environment Qualifications Required: - Bachelors and/or masters degree in user experience, design, research, business, or related fields - 4 to 19 years of experience in conducting user research within a UX team for software/web-based products - Demonstrated knowledge of user-centered design principles and practices - Familiarity with the hospitality industry and experience with enterprise software is a plus - Additional experience in quantitative survey programming, UX research for Meeting/Event Planners, mobile app/web development, usability lab management, product globalization research, and baseline measurement system management would be advantageous. Role Overview: As a User Researcher at Cvent, you will play a crucial role in planning and conducting evaluative and generative research to build deep user understanding and empathy for specified products or program areas. You will collaborate cross-functionally to synthesize information, define success metrics, and use research findings to support product innovation. Additionally, you will apply your expertise in research methodologies and human factors to contribute to product and service design in an iterative development environment. Key Responsibilities: - Plan and conduct evaluative research such as card sort, tree testing, usability, and heuristics evaluations - Support generative research efforts including contextual inquiry, ethnography, and data mining - Synthesize and communicate research findings to support decision-making and drive innovation - Create testable hypotheses and utilize research insights to enhance Cvent's products - Collaborate with various teams including design, analytics, product management, customer support, marketing, and sales to address research questions - Independently and collaboratively execute research projects across product or program areas - Perform qualitative data analysis, support coding efforts, and conduct statistical analyses - Design and execute surveys, as well as undertake secondary research scans and comparative/competitive analysis - Contribute to the evolution of User Research practice within a small team environment Qualifications Required: - Bachelors and/or masters degree in user experience, design, research, business, or related fields - 4 to 19 years of experience in conducting user research within a UX team for software/web-based products - Demonstrated knowledge of user-centered design principles and practices - Familiarity with the hospitality industry and experience with enterprise software is a plus - Additional experience in quantitative survey programming, UX research for Meeting/Event Planners, mobile app/web development, usability lab management, product globalization research, and baseline measurement system management would be advantageous.
Role Overview: As a Business Analyst at Cvent, you will be joining the Analytics team to lead initiatives focusing on data, insights, and AI. Your role will involve driving strategic programs in collaboration with various teams within the organization, such as senior executives, data scientists, engineers, product managers, and analytics leadership. You will be responsible for managing the project pipeline from intake to execution, ensuring the delivery of high-impact initiatives that advance the data and AI strategy of the company. Your role will require a strong understanding of data platforms, Python, BI tools, and emerging AI technologies to modernize analytics and engineering functions. Key Responsibilities: - Partner with stakeholders to define business objectives, challenges, and opportunities in data and AI. - Translate business needs into clear requirements, use cases, and success metrics. - Lead project intake, prioritize initiatives, and align them with business goals. - Manage cross-functional programs end-to-end, ensuring timely delivery within scope. - Act as a trusted advisor to executives, presenting insights and recommendations clearly. - Understand data ecosystems, governance, and AI/ML workflows to bridge business and technical teams. - Document requirements, user stories, and process flows. - Conduct gap and root-cause analyses, recommend process improvements. - Support testing and validation to ensure business value realization. - Lead change management, adoption, and continuous stakeholder engagement. Qualifications: - Bachelor's degree in Business, Analytics, Computer Science, Engineering, Economics, or related field (Masters preferred). - 10+ years of experience in business analysis, consulting, or program management within data, AI, or analytics functions. - Proven record managing high-visibility, cross-functional initiatives with measurable business or revenue impact. - Strong executive presence with excellent communication, presentation, and storytelling skills. - Ability to engage and influence stakeholders across various departments. - Proficiency in various tools and platforms such as JIRA, Confluence, Power BI, Salesforce, SQL, and more. - Experience in governance, compliance, and responsible AI practices preferred. - Strong problem-solving, prioritization, and ambiguity management skills. - Certifications in Agile, PMP, or Business Analysis a plus. Role Overview: As a Business Analyst at Cvent, you will be joining the Analytics team to lead initiatives focusing on data, insights, and AI. Your role will involve driving strategic programs in collaboration with various teams within the organization, such as senior executives, data scientists, engineers, product managers, and analytics leadership. You will be responsible for managing the project pipeline from intake to execution, ensuring the delivery of high-impact initiatives that advance the data and AI strategy of the company. Your role will require a strong understanding of data platforms, Python, BI tools, and emerging AI technologies to modernize analytics and engineering functions. Key Responsibilities: - Partner with stakeholders to define business objectives, challenges, and opportunities in data and AI. - Translate business needs into clear requirements, use cases, and success metrics. - Lead project intake, prioritize initiatives, and align them with business goals. - Manage cross-functional programs end-to-end, ensuring timely delivery within scope. - Act as a trusted advisor to executives, presenting insights and recommendations clearly. - Understand data ecosystems, governance, and AI/ML workflows to bridge business and technical teams. - Document requirements, user stories, and process flows. - Conduct gap and root-cause analyses, recommend process improvements. - Support testing and validation to ensure business value realization. - Lead change management, adoption, and continuous stakeholder engagement. Qualifications: - Bachelor's degree in Business, Analytics, Computer Science, Engineering, Economics, or related field (Masters preferred). - 10+ years of experience in business analysis, consulting, or program management within data, AI, or analytics functions. - Proven record managing high-visibility, cross-functional initiatives with measurable business or revenue impact. - Strong executive presence with excellent communication, presentation, and storytelling skills. - Ability to engage and influence stakeholders across various departments. - Proficiency in various tools and platforms such as JIRA, Confluence, Power BI, Salesforce, SQL, and more. - Experience in governance, compliance, and responsible AI practices preferred. - Strong problem-solving, prioritization, and ambiguity management skills. - Certifications in Agile, PMP, or Business Analysis a plus.
Role Overview: Cvent is a leading technology provider in the meetings, events, and hospitality industry, with a global presence and a focus on transforming the industry through innovative technology. As a part of the team, you will play a crucial role in managing customer onsite experiences using Cvent's Onsite Solutions. Your responsibilities will include training clients on hardware and software, acting as a strategic advisor for assigned events, and ensuring successful delivery of hardware and supplies. Additionally, you will identify product improvements based on client needs and manage multiple projects concurrently while adhering to project milestones. Key Responsibilities: - Serve as a point of contact for customers, managing their onsite experience and providing training on hardware and software - Act as a strategic advisor for assigned events, supporting customers on leveraging Cvent's Onsite Solutions - Work with strategic partners to ensure successful delivery of hardware and supplies onsite - Identify and define product improvements based on client needs - Handle onsite escalations and be flexible to work outside of office hours and on weekends - Manage multiple concurrent projects and communicate effectively with team members - Adhere to project milestones and ensure event execution success Qualifications Required: - Minimum 2-3 years of client interaction experience - Excellent communication skills (verbal and written) - Ability to multitask in a dynamic, fast-changing entrepreneurial environment - Integration of knowledge across disciplines for event execution success - Strong teamwork skills and ability to develop relationships remotely - Understanding of onsite event management and basic hardware knowledge - Proficiency in MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software Role Overview: Cvent is a leading technology provider in the meetings, events, and hospitality industry, with a global presence and a focus on transforming the industry through innovative technology. As a part of the team, you will play a crucial role in managing customer onsite experiences using Cvent's Onsite Solutions. Your responsibilities will include training clients on hardware and software, acting as a strategic advisor for assigned events, and ensuring successful delivery of hardware and supplies. Additionally, you will identify product improvements based on client needs and manage multiple projects concurrently while adhering to project milestones. Key Responsibilities: - Serve as a point of contact for customers, managing their onsite experience and providing training on hardware and software - Act as a strategic advisor for assigned events, supporting customers on leveraging Cvent's Onsite Solutions - Work with strategic partners to ensure successful delivery of hardware and supplies onsite - Identify and define product improvements based on client needs - Handle onsite escalations and be flexible to work outside of office hours and on weekends - Manage multiple concurrent projects and communicate effectively with team members - Adhere to project milestones and ensure event execution success Qualifications Required: - Minimum 2-3 years of client interaction experience - Excellent communication skills (verbal and written) - Ability to multitask in a dynamic, fast-changing entrepreneurial environment - Integration of knowledge across disciplines for event execution success - Strong teamwork skills and ability to develop relationships remotely - Understanding of onsite event management and basic hardware knowledge - Proficiency in MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
As an Intern in Cvent's Finance Division, you will work as a key member of the Order to cash MIS team. Your role will involve analyzing business performance, ensuring consistency across reports, creating meaningful dashboards, and sharing them with the relevant stakeholders. Key Responsibilities: - Create insightful business reports to highlight critical data points. - Collect operational data/reports, analyze financial outcomes, and reconcile transactions. - Accurately gather data for various business reports. - Present data analysis results in written and verbal formats to the management. - Assist Order to cash teams in achieving their objectives through detailed analysis. - Monitor data trends to identify shifts in financial and business indicators. Qualifications Required: - Graduation with 1 to 2 years of relevant experience. - Proficiency in Excel and VBA to design reports and automate tasks using VBA macros. - Understanding of data integration challenges, including validation and cleaning processes, and familiarity with complex data structures. - Strong analytical skills for developing data-driven reports. - Effective time management and prioritization abilities to meet project deadlines. - Excellent written and verbal communication skills for conveying data insights to colleagues. - Exceptional critical thinking skills to address business challenges and support decision-making processes. As an Intern in Cvent's Finance Division, you will work as a key member of the Order to cash MIS team. Your role will involve analyzing business performance, ensuring consistency across reports, creating meaningful dashboards, and sharing them with the relevant stakeholders. Key Responsibilities: - Create insightful business reports to highlight critical data points. - Collect operational data/reports, analyze financial outcomes, and reconcile transactions. - Accurately gather data for various business reports. - Present data analysis results in written and verbal formats to the management. - Assist Order to cash teams in achieving their objectives through detailed analysis. - Monitor data trends to identify shifts in financial and business indicators. Qualifications Required: - Graduation with 1 to 2 years of relevant experience. - Proficiency in Excel and VBA to design reports and automate tasks using VBA macros. - Understanding of data integration challenges, including validation and cleaning processes, and familiarity with complex data structures. - Strong analytical skills for developing data-driven reports. - Effective time management and prioritization abilities to meet project deadlines. - Excellent written and verbal communication skills for conveying data insights to colleagues. - Exceptional critical thinking skills to address business challenges and support decision-making processes.
As a Renewal Manager at our Hospitality Cloud division, specifically working with the Cvent business unit, your role will focus on successfully managing client renewals for our Supplier & Venue Solutions portfolio. Your main responsibilities will include driving retention, fostering customer relationships, growing current client revenues, and identifying additional opportunities for engagement with clients. You will serve as the main point of contact for assigned renewal customers, negotiating and closing renewals while collaborating with Account Managers to expand Cvent's customer footprint. Key Responsibilities: - Collaborate with Account Managers to maintain and expand Cvent customer footprint - Utilize a renewal framework to focus on closing contract renewals among streamlined customers - Present products and services information to all accounts - Build rapport with customers through phone conversations - Set aggressive goals for annual revenue achievement against each account - Accurately forecast sales opportunities via pipeline report - Monitor and report renewal activity within Salesforce.com - Prevent contractual gaps by handling customer renewals - Escalate customer questions and issues to appropriate support teams and oversee projects to conclusion - Ensure customer issues are acknowledged and resolved within 24 hours Qualifications Required: - Bachelor's degree required, with strong academic performance preferred - At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (additional experience is welcomed) - Experience in selling or managing accounts in SaaS/technology/hospitality space is a plus - History of exceeding sales goals highly desired - Proven ability to integrate knowledge across disciplines including relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function - While not a technical position, relevant experience may include selling digital marketing solutions, hospitality software, and travel and meeting planning services - Experience working in the Event Management industry is advantageous Join us in this exciting role where you will play a crucial part in managing client renewals and fostering customer relationships within the hospitality industry. As a Renewal Manager at our Hospitality Cloud division, specifically working with the Cvent business unit, your role will focus on successfully managing client renewals for our Supplier & Venue Solutions portfolio. Your main responsibilities will include driving retention, fostering customer relationships, growing current client revenues, and identifying additional opportunities for engagement with clients. You will serve as the main point of contact for assigned renewal customers, negotiating and closing renewals while collaborating with Account Managers to expand Cvent's customer footprint. Key Responsibilities: - Collaborate with Account Managers to maintain and expand Cvent customer footprint - Utilize a renewal framework to focus on closing contract renewals among streamlined customers - Present products and services information to all accounts - Build rapport with customers through phone conversations - Set aggressive goals for annual revenue achievement against each account - Accurately forecast sales opportunities via pipeline report - Monitor and report renewal activity within Salesforce.com - Prevent contractual gaps by handling customer renewals - Escalate customer questions and issues to appropriate support teams and oversee projects to conclusion - Ensure customer issues are acknowledged and resolved within 24 hours Qualifications Required: - Bachelor's degree required, with strong academic performance preferred - At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (additional experience is welcomed) - Experience in selling or managing accounts in SaaS/technology/hospitality space is a plus - History of exceeding sales goals highly desired - Proven ability to integrate knowledge across disciplines including relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function - While not a technical position, relevant experience may include selling digital marketing solutions, hospitality software, and travel and meeting planning services - Experience working in the Event Management industry is advantageous Join us in this exciting role where you will play a crucial part in managing client renewals and fostering customer relationships within the hospitality industry.