Customer Engagement and Experience Manager Maruti Suzuki India Ltd

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a dynamic Customer Engagement and Experience Manager, you will play a crucial role in enhancing customer satisfaction and driving engagement through innovative digital solutions. Your responsibilities will include overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across various apps and platforms. You will be required to develop and implement customer engagement strategies aimed at enhancing satisfaction and fostering loyalty. Analyzing customer journeys across digital platforms to identify pain points and opportunities will be a key aspect of your role. Collaboration with product, design, and marketing teams will be essential to create seamless user experiences. Utilizing data analytics to measure customer engagement and optimize strategies will also be part of your responsibilities. Your role will involve designing and executing initiatives for improved communication across customer touchpoints. Ensuring alignment of customer strategies with organizational objectives and branding will be crucial. Furthermore, you will contribute to the development of apps and mobility solutions with a customer-first approach. Supporting teams with collaboration tools like Jira, Confluence, and Miro will also be part of your responsibilities. To excel in this role, you should possess an MBA in Marketing, Operations, Strategy, or related fields. Additionally, you should have strong knowledge of customer engagement tools, analytics, and techniques. Excellent communication, problem-solving, and stakeholder management skills will be essential. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps like Miro is required. An ability to analyze data and provide actionable insights, along with experience in digital transformation and customer-focused strategies, will be beneficial. Being team-oriented with a proven ability to work in cross-functional environments will also be advantageous.,

Posted 6 days ago

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