Customer Support

Wroots Global Private Limited

2 - 5 years

4 - 8 Lacs

Bengaluru Karnataka India

Posted:3 months ago| Platform: Foundit logo

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Skills Required

Fluent English Fluent In English And Hindi

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated Customer Support professional to join our team in India. The ideal candidate will have 2-5 years of experience in customer service, providing excellent support to our clients and ensuring their satisfaction.

Responsibilities

Provide outstanding customer service by responding to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues in a timely manner.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document customer interactions and feedback in the CRM system.
Collaborate with team members and other departments to improve customer service processes.

Skills and Qualifications

2-5 years of experience in customer support or related field.
Excellent verbal and written communication skills in English.
Proficient in using CRM software and Microsoft Office Suite.
Strong problem-solving skills and ability to think analytically.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Customer-focused with a passion for helping others.

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