Customer Support Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

GRG POLY DYNAMICS PRIVATE LIMITED

2 - 3 Lacs

Chennai

Posted:8 hours ago

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Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives

Pay: ₹18,455.00 - ₹28,755.00 per month

Benefits:

Provident Fund

Work Location: In person

Skills Required

Customer Support Customer Queries Customer Complaints Social Media Product Sales Marketing Provident Fund Customer service Social media marketing

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Job Type

Part Time

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Customer Support Specialist