Customer Support Representative

Job Description

JOB DESCRIPTION: We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive. Key Responsibilities:  Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.  Assist students in understanding project requirements, research methodologies, and available resources.  Guide students through the process of selecting topics, preparing documentation, and implementing projects.  Collaborate with technical and academic teams to resolve student queries effectively.  Maintain detailed records of student interactions and follow up to ensure satisfaction.  Address technical issues related to project software, tools, or research platforms.  Provide clear and concise explanations for academic and project-related queries.  Manage escalations and ensure timely resolution of critical issues.  Stay updated on academic trends, research methodologies, and industry developments. Qualifications and Skills:  Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).  1-3 years of experience in customer support, preferably in the education or EdTech sector.  Strong verbal and written communication skills in English (additional languages are a plus).  Ability to explain complex concepts in an easy-to-understand manner.  Familiarity with academic research, project documentation, and referencing styles.  Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.  Patience, empathy, and a customer-centric approach to problem-solving.  Strong organizational and multitasking skills. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Fixed shift Morning shift Language: Hindi (Required) English (Required) Work Location: In person