0 years

3 - 0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle inbound calls, emails, and chats to address customer queries and concerns.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot basic technical issues and offer step-by-step solutions.
  • Maintain detailed and updated records of customer interactions in CRM systems.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Escalate complex cases to the appropriate departments when necessary.
  • Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
  • Collaborate with team members to improve service quality and processes.

Job Types: Full-time, Permanent

Pay: ₹25,464.86 - ₹40,132.69 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

kaggalipura p.o, bengaluru, karnataka