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Customer Support Job

1 years

4 Lacs

Posted:4 days ago| Platform: Internshala logo

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Work Mode

On-site

Job Type

Full Time

Job Description


About the job:

Key Responsibilities:

1. Interact with customers daily to resolve issues end-to-end via phone calls. 2. Go the extra mile to engage customers in the resolution process and ensure their satisfaction. 3. Quickly and effectively build rapport with customers while diagnosing and addressing problems. 4. Provide white-glove service and deliver an exceptional overall customer experience. 5. Meet customer expectations for estimated response and resolution times. Perks:- 1. Attractive compensation package with merit-based incentives. 2. Excellent learning and development opportunities. 3. Reward and recognition programs, along with engaging employee activities. 4. Free meals and transport for on-site work. 5. Comprehensive medical insurance coverage.

Who can apply:

    Only those candidates can apply who:

  1. have minimum 1 years of experience

Salary:

₹ 4,56,000 /year

Experience:

1 year(s)

Deadline:

2025-07-25 23:59:59

Other perks:

Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life Insurance

Skills required:

Content Writing, Effective Communication and Email Management

Other Requirements:

1. Strong verbal and written communication skills, with clear speech, correct grammar, and good diction.

2. Ability to demonstrate high emotional intelligence, staying calm under pressure while resolving customer issues.

3. Excellent listening skills and the ability to use client-provided information to design effective solutions tailored to individual needs.

4. Quick learner with the ability to assimilate and interpret new data, products, and features from the customer’s perspective.

5. Minimum of 6 months of experience in customer support.

6. Must successfully pass a background check.

7. High school diploma or equivalent required.

8. Post-secondary degree is an asset.


About Company:

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.

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IntouchCX
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

194 Jobs

    Key People

  • Rohit S. Girdhar

    CEO
  • Robert G. McMillan

    COO

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