Customer Support Intern

Working Model: Hybrid Working

Employment Status: Paid Internship ( PPO option on Successful completion of Internship)

Duration: 4-6 Months (Start and end dates to be agreed)

Department: Customer Support

Office Location: Hitech City, Hyderabad, (India)

Curious about how payments work behind the scenes? Join a fast-paced, international FinTech business where you’ll get hands-on experience with real-world projects that directly impact how transactions are processed, secured, and optimized for businesses worldwide.

Our customer support team is the first point of contact for customers, answering queries, resolving issues, and ensuring satisfaction, which we do take very seriously! if you are clear and empathetic in your communication, understand basic tech troubleshooting, and the most important has a solution-oriented mindset, we have a fantastic team waiting for you to guide and help you excel in this domain.

What’s in it for you?

• You will respond to emails, chats, and calls under supervision.
• Exposure to platforms like Zendesk to manage customer interactions.
• Communication, patience, and emotional intelligence are honed daily.
• Gain exposure to modern payment technology, business operations, and AI-driven process improvements
• Work closely with other teams to understand the internal dependencies and process, which will help you resolve complex issues.

Who should apply?

• Go-getters and problem-solvers who understand customer centricity.
• Individuals passionate about technology, customer handling, and payments innovation.
• Students or early-career professionals eager to turn knowledge into real-world experience.
• People excited to collaborate across departments and see the bigger picture
• If you have a degree in Engineering/ MCA and are looking for an opportunity in a tech-support role.

About Us

PXP is a well-established and respected name within the payment industry. We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space. Our people are employed across our regional offices located in the UK, Austria, Bulgaria, India, and the US.

PXP is a leading payment provider with a reputation for a reliable payment and acquiring platform as well as offering operational excellence and best-in-class service for all of our clients.

Take your experience to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together.

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.