Customer Support Executive||Healthcare Process ||Voice Process.

Job Description

Customer Support/Care Voice Process || No target || Work life balance (Only Graduates Can Apply, Max age require- 33 Yrs) || Near Guragon Rajiv Chauk. Urgent requirement of Customer Care Executive for domestic process (WFO) - in Near Gurgaon Rajiv Chauk with one of the leading hospital in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills. Job Purpose: * To ensure seamless Service Delivery and Customer Satisfaction. Key Responsibility: - * Managing doctor appointments. * Handling customer complaints and follow-ups. * Handling calls – both inbound and outbound. * Having knowledge of emergency codes to manage emergencies. * Tracking and making recommendations for enhancing customer experience in the hospital. * Helping in general hospital operations. * Any other ad hoc duties related to hospital operations assigned by supervisor. Desired Skills: * Good communication skills – both verbal and written. * Great interpersonal skills and teamwork ability. * Good analytical skills and quick thinking. * Dedication and passion to meet and exceed customer expectations – both internal and external. * Positive, pro-active, motivated with “can-do” attitude. Technical Skills: * Should have knowledge to work on Computer. * Good communication skills – both verbal and written Environment: * Work life balance. Transparency. Job Kind: * On roll Job. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Required) Language: Fluent English (Required) Work Location: In person