Customer Support Executive (Voice Process)

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive (Voice Process)

Location: Bhopal
Process: Voice – Inbound & Outbound
Job Type: Full-Time

Shift & Working Days:

  • Rotational Shifts
  • 6 Days Working
  • 1 Rotational Week Off

Salary:

₹15.000 – ₹24,000 per month

Eligibility Criteria:

  • Education: Graduate candidates only (Freshers & Experienced both can apply)
  • Excellent communication skills in English
  • Basic computer knowledge required
  • Strong problem-solving and customer-handling skills

Roles & Responsibilities:

  • Handle inbound and outbound customer calls professionally and courteously
  • Assist customers with queries, complaints, and service-related issues
  • Provide accurate information and ensure high levels of customer satisfaction
  • Record and update customer interactions accurately in the system
  • Escalate unresolved or complex issues to the relevant department promptly
  • Meet daily/weekly performance and quality targets as per company standards

Job Type: Full-time

Pay: ₹15,000.00 - ₹24,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Ayodhaya Nagar, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Location:

  • Ayodhaya Nagar, Bhopal, Madhya Pradesh (Required)

Work Location: In person

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