Customer Support Executive - USA Voice Process

Introduction

This comprehensive Job Description for SearchCom Technologies which is digital marketing company. It outlines the core competencies, evaluation parameters, and hiring requirements for sourcing, assessing, and selecting qualified candidates for the US and International Customer Support Process.

Job Description

We are looking for enthusiastic, customer-oriented professionals to join our Voice Process Team in Chennai. The ideal candidate must demonstrate excellent communication skills, a positive attitude, and the ability to handle customer interactions efficiently and professionally.

The Customer Support Agent will be responsible for managing inbound and outbound customer interactions for the US Telecom process. This includes addressing customer queries, updating account information, converting sales when required, and delivering high-quality service aligned with client standards and expectations.

Candidates must be comfortable working night shifts to support US-based customers.

Position Details

Job Title: Customer Support Agent (USA & Canada Process)
Reports To: Manager
Employment Type: Full-Time
Work Location: Iyyappanthangal, Chennai
Shift: Night Shift (US Time Zone)

Key Responsibilities

• Handle inbound and outbound voice calls, emails, and chat interactions for US customers.
• Provide clear, accurate, and timely responses to customer queries.
• Maintain detailed call logs and update customer records in the system.
• Ensure high levels of customer satisfaction through quality service delivery.
• Demonstrate strong communication and customer-handling skills at all times.

Required Qualifications & Experience

• Bachelor’s degree in any discipline.
• 0–3 years of experience in international voice or customer support processes.
• Excellent verbal and written English communication skills.
• Ability to manage customer pressure, resolve issues, and multitask effectively.
• Basic computer and navigation skills.
• Willingness to work night shifts.

Desired Skills & Additional Experience

• Basic knowledge of MS Office applications.
• Strong convincing skills and interpersonal abilities.
• Experience in back-office operations such as order processing, document verification, content moderation, and data entry.

Salary & Benefits

• Salary Range: ₹18,000 – ₹30,000 per month (based on experience).
• Performance-based appraisals and career growth opportunities.
• Comprehensive on-the-job training and skill development support.

Application Question(s):

We are looking for someone nearby Porur, Chennai range only. Location of the office is Iyyappanthangal.

Job Types: Full-time, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person