Introduction This comprehensive Job Description for SearchCom Technologies which is digital marketing company. It outlines the core competencies, evaluation parameters, and hiring requirements for sourcing, assessing, and selecting qualified candidates for the US and International Customer Support Process . Job Description We are looking for enthusiastic, customer-oriented professionals to join our Voice Process Team in Chennai. The ideal candidate must demonstrate excellent communication skills, a positive attitude, and the ability to handle customer interactions efficiently and professionally. The Customer Support Agent will be responsible for managing inbound and outbound customer interactions for the US Telecom process. This includes addressing customer queries, updating account information, converting sales when required, and delivering high-quality service aligned with client standards and expectations. Candidates must be comfortable working night shifts to support US-based customers. Position Details Job Title: Customer Support Agent (USA & Canada Process) Reports To: Manager Employment Type: Full-Time Work Location: Iyyappanthangal, Chennai Shift: Night Shift (US Time Zone) Key Responsibilities Handle inbound and outbound voice calls, emails, and chat interactions for US customers. Provide clear, accurate, and timely responses to customer queries. Maintain detailed call logs and update customer records in the system. Ensure high levels of customer satisfaction through quality service delivery. Demonstrate strong communication and customer-handling skills at all times. Required Qualifications & Experience Bachelor’s degree in any discipline. 0–3 years of experience in international voice or customer support processes. Excellent verbal and written English communication skills. Ability to manage customer pressure, resolve issues, and multitask effectively. Basic computer and navigation skills. Willingness to work night shifts. Desired Skills & Additional Experience Basic knowledge of MS Office applications. Strong convincing skills and interpersonal abilities. Experience in back-office operations such as order processing, document verification, content moderation, and data entry. Salary & Benefits Salary Range: ₹18,000 – ₹30,000 per month (based on experience). Performance-based appraisals and career growth opportunities. Comprehensive on-the-job training and skill development support. Application Question(s): We are looking for someone nearby Porur, Chennai range only. Location of the office is Iyyappanthangal. Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹30,000.00 per month Benefits: Paid sick time Paid time off Work Location: In person
We are seeking a dedicated Customer Support Representative to deliver high-quality assistance to our customers through non-voice communication channels. This role involves being the primary point of contact for customer interactions, ensuring queries are handled efficiently while maintaining a positive customer experience across email, chat, and social media platforms. Key Responsibilities Handle customer inquiries promptly and professionally via email, live chat, and social media channels Provide accurate information, support, and issue resolution to customers Maintain and update customer records, sales data, and internal databases Stay informed about products and services to offer effective support Follow up with customers for feedback, confirmations, and payment-related matters Ensure customer issues are resolved within defined timelines Work during night shifts from 9:00 PM to 6:00 AM Required Qualifications & Skills Working knowledge of MS Office applications (Excel, Word, and Email) Strong ability to work independently as well as collaboratively within a team Good multitasking and time-management skills Strong typing proficiency (minimum lower typing qualification required) Any Undergraduate or Postgraduate degree Excellent written and verbal communication skills 1–3 years of experience in Sales, Marketing, or Customer Support roles Candidates must be based in Chennai We are looking for someone nearby Porur, Chennai range only. The location of the office is Iyyappanthangal. Compensation Monthly salary ranging from ₹20,000 to ₹25,000 , based on experience and skill set Work Mode In-office / On-site Speak with the HR* +91 8754543986 Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Work Location: In person
We are seeking a skilled and creative Content Writer to produce engaging, accurate, and search-optimized content for multiple digital platforms. This role requires strong writing and typing skills, excellent command of English, and the ability to adapt content for different audiences while maintaining brand consistency. Key Responsibilities Create original content for blogs, websites, product descriptions, social media, email campaigns, and marketing materials Research industry topics, trends, and competitors to ensure content relevance and accuracy Edit and proofread content to maintain clarity, grammar, and quality standards Apply SEO best practices including keyword usage, meta descriptions, and internal linking Ensure all content aligns with brand tone, voice, and messaging Collaborate with marketing, design, and other internal teams on content strategy Design and deliver content-supported PowerPoint presentations Manage multiple assignments while meeting deadlines Requirements Bachelor’s degree with additional training in English, Journalism, Communications, or Marketing Minimum 1 year of experience as a Content Writer, Copywriter, or similar role Strong portfolio showcasing published or digital content Excellent writing, editing, and proofreading abilities Working knowledge of SEO, keyword research, and CMS platforms (WordPress, HubSpot, etc.) Ability to tailor content style for different platforms and audiences Good organizational and time-management skills Familiarity with ChatGPT and other AI tools Ability to create human-written content (AI usage permitted only within acceptable limits – under 15%) Job Details Job Type: Full-time Salary: ₹20,000 – ₹26,000 per month (based on experience) Work Location: In person – Iyyappanthangal, Chennai Preference: Candidates residing near Porur / nearby areas only Contact HR: +91 87545 43986 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹26,000.00 per month Benefits: Paid sick time Work Location: In person
We are looking for a creative and detail-oriented Graphic Designer to join our digital marketing team. The role focuses on designing engaging visuals for digital and print platforms while maintaining brand consistency. Key Responsibilities Design branding, marketing, and promotional creatives Create posters, banners, brochures, social media creatives, and website graphics Support ad campaigns, email creatives, and corporate materials Maintain visual consistency across all design outputs Collaborate with internal teams to meet deadlines Requirements Bachelor’s degree in Graphic Design, Visual Communication, or related field (or equivalent experience) 1–2 years of graphic design experience with a strong portfolio Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) Strong understanding of typography, color theory, and layouts Experience with Canva, Figma, or similar tools Working knowledge of HTML, CSS, JavaScript, and PHP Job Details Job Type: Full-time Salary: ₹16,000 – ₹22,000 per month (based on experience) Work Location: In person – Iyyappanthangal, Chennai Preference: Candidates residing near Porur / nearby areas only Contact HR: +91 87545 43986 Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Paid sick time Work Location: In person
We are seeking a dedicated Customer Support Representative to deliver high-quality assistance to our customers through non-voice communication channels. This role involves being the primary point of contact for customer interactions, ensuring queries are handled efficiently while maintaining a positive customer experience across email, chat, and social media platforms. Key Responsibilities Handle customer inquiries promptly and professionally via email, live chat, and social media channels Provide accurate information, support, and issue resolution to customers Maintain and update customer records, sales data, and internal databases Stay informed about products and services to offer effective support Follow up with customers for feedback, confirmations, and payment-related matters Ensure customer issues are resolved within defined timelines Work during night shifts from 9:00 PM to 6:00 AM Required Qualifications & Skills Working knowledge of MS Office applications (Excel, Word, and Email) Strong ability to work independently as well as collaboratively within a team Good multitasking and time-management skills Strong typing proficiency (minimum lower typing qualification required) Any Undergraduate or Postgraduate degree Excellent written and verbal communication skills 1–3 years of experience in Sales, Marketing, or Customer Support roles Candidates must be based in Chennai We are looking for someone nearby Porur, Chennai range only. The location of the office is Iyyappanthangal. Compensation Monthly salary ranging from ₹20,000 to ₹25,000 , based on experience and skill set Work Mode In-office / On-site Speak with the HR* +91 8754543986 Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Work Location: In person
We are seeking a skilled and creative Content Writer to produce engaging, accurate, and search-optimized content for multiple digital platforms. This role requires strong writing and typing skills, excellent command of English, and the ability to adapt content for different audiences while maintaining brand consistency. Key Responsibilities Create original content for blogs, websites, product descriptions, social media, email campaigns, and marketing materials Research industry topics, trends, and competitors to ensure content relevance and accuracy Edit and proofread content to maintain clarity, grammar, and quality standards Apply SEO best practices including keyword usage, meta descriptions, and internal linking Ensure all content aligns with brand tone, voice, and messaging Collaborate with marketing, design, and other internal teams on content strategy Design and deliver content-supported PowerPoint presentations Manage multiple assignments while meeting deadlines Requirements Bachelor’s degree with additional training in English, Journalism, Communications, or Marketing Minimum 1 year of experience as a Content Writer, Copywriter, or similar role Strong portfolio showcasing published or digital content Excellent writing, editing, and proofreading abilities Working knowledge of SEO, keyword research, and CMS platforms (WordPress, HubSpot, etc.) Ability to tailor content style for different platforms and audiences Good organizational and time-management skills Familiarity with ChatGPT and other AI tools Ability to create human-written content (AI usage permitted only within acceptable limits – under 15%) Job Details Job Type: Full-time Salary: ₹20,000 – ₹26,000 per month (based on experience) Work Location: In person – Iyyappanthangal, Chennai Preference: Candidates residing near Porur / nearby areas only Contact HR: +91 87545 43986 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹26,000.00 per month Benefits: Paid sick time Work Location: In person
We are looking for a creative and detail-oriented Graphic Designer to join our digital marketing team. The role focuses on designing engaging visuals for digital and print platforms while maintaining brand consistency. Key Responsibilities Design branding, marketing, and promotional creatives Create posters, banners, brochures, social media creatives, and website graphics Support ad campaigns, email creatives, and corporate materials Maintain visual consistency across all design outputs Collaborate with internal teams to meet deadlines Requirements Bachelor’s degree in Graphic Design, Visual Communication, or related field (or equivalent experience) 1–2 years of graphic design experience with a strong portfolio Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) Strong understanding of typography, color theory, and layouts Experience with Canva, Figma, or similar tools Working knowledge of HTML, CSS, JavaScript, and PHP Job Details Job Type: Full-time Salary: ₹16,000 – ₹22,000 per month (based on experience) Work Location: In person – Iyyappanthangal, Chennai Preference: Candidates residing near Porur / nearby areas only Contact HR: +91 87545 43986 Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Paid sick time Work Location: In person