Customer Support Executive

1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Representative, your main responsibility will be to resolve customer queries, complaints, or requests on a daily basis. You will be expected to build and maintain productive relationships with customers by communicating in a professional and courteous manner each day. Gathering valuable customer feedback and collaborating with Product, Sales, and Marketing teams to enhance our offerings will also be part of your role. In case of complex customer issues, you should escalate them to the relevant stakeholders for timely resolution. To excel in this role, you should have a minimum of 1 year of work experience in customer support or a related field. However, freshers are also welcome to apply. Impeccable communication skills, both verbal and written, are essential. Patience and the ability to handle challenging customer interactions, active listening skills to understand customer needs, and empathy towards customers to ensure a positive customer experience are crucial attributes for this position. This is a full-time job opportunity based in Gurgaon, Haryana. The working schedule may include day shifts as well as rotational shifts. The benefits offered for this position include health insurance and Provident Fund. Additionally, there is a performance bonus available. The ideal candidate should hold a Bachelor's degree and have proficiency in the English language. The work location is in person, and if you are interested in this position, you can speak with the employer at +91 9560932363. If you meet the requirements and are looking to work in a customer-centric role where you can make a difference, then this Customer Support Representative position may be the right fit for you.,

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