Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

0 - 4 years

1 - 3 Lacs

Mohali

Posted:5 hours ago

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Job Description

We are hiring Customer Support Executives for a leading E-commerce Chat Process. The role involves assisting customers through chat by resolving queries related to orders, deliveries, returns, refunds, payments, account-related concerns, and other service requests while delivering an exceptional customer experience. The ideal candidate should have excellent written communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Handle customer queries via chat in a professional and timely manner.
Assist customers with order tracking, delivery updates, cancellations, returns, exchanges, and refund requests.
Resolve payment, account, and product-related concerns efficiently.
Provide accurate information regarding company policies, offers, and services.
Escalate complex customer issues to the appropriate teams when required.
Maintain accurate records of customer interactions in the system.
Ensure high levels of customer satisfaction while meeting quality and productivity targets.
Follow company policies, quality standards, and compliance guidelines.

Work Schedule

10-hour shift
Rotational shifts
rotational week offs
cab facility only for females- paid
No leaves allowed for 6 months after joining

Interested candidates can drop their resume on-

kirti.pahuja@tp.com

Skills Required

Customer Support Communication Skills Customer Satisfaction Chat Process Chat Process

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Job Type

Full Time

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Customer Support Executive