Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

0 - 4 years

2 - 3 Lacs

Mohali

Posted:5 hours ago

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Job Description

Chat Process

Roles & Responsibilities

Handle customer queries and concerns via Chats in a professional and timely manner.
Provide accurate information about products, services, and policies.
Deliver exceptional customer service to ensure high customer satisfaction.
Identify customer needs and proactively recommend relevant products/services (upselling).
Achieve individual and team performance targets, including quality and upselling metrics.
Maintain detailed and accurate records of customer interactions.
Follow company guidelines, compliance standards, and process protocols.
Coordinate with internal teams when required to resolve customer issues.

Key Skills Required:

Excellent Verbal communication skills in English.
Strong customer service orientation.
Ability to multitask and work in a fast-paced environment.
Basic computer knowledge.
Willingness to work in rotational shifts (US process).

Work Schedule & Benefits:

5 Days Working
2 Rotational Offs
Rotational Shifts

Skills Required

Customer Support Customer Satisfaction Communication Skills Typing Skills Customer Retention Chat Process Retention Typing

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Job Type

Full Time

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Customer Support Executive