Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

0 - 4 years

2 - 3 Lacs

Ludhiana Mohali Chandigarh

Posted:5 hours ago

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Job Description

We are hiring Customer Support Executives for a leading global technology brand's International Blended Process. This role offers exposure to Voice, Chat, and Ticketing support channels, with the final process allocation based on business requirements, candidate assessment, and experience. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach to deliver an exceptional support experience.

Key Responsibilities

Provide prompt and professional support to international customers through email, Chat, or Ticketing channels.
Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
Escalate complex cases to the relevant teams whenever required.
Maintain accurate records of customer interactions in the CRM system.
Meet quality, productivity, customer satisfaction, and service level targets.
Follow company policies, security guidelines, and process compliance at all times.
Adapt to different support channels based on business requirements.

Work Schedule

Rotational shifts
rotational week offs
cab facility only for females- paid
10 hour shift

Interested candidates can drop their cv on

kirti.pahuja@tp.com

Skills Required

Chat Process Communication Skills Typing Skills Email Process Customer support Email Typing Chat

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Job Type

Full Time

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Customer Support Executive