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Teleperformance (TP)
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Customer Support Executive

Customer Support Executive

Teleperformance (TP)

1 - 6 years

2 - 4 Lacs

Gurugram

Posted:7 months ago

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Job Description

Roles and Responsibilities :

Provide exceptional customer support through email, chat, and non-voice channels to resolve customer queries and concerns.
Handle a high volume of international chats from various clients in different time zones.
Utilize blended process techniques to efficiently manage multiple tasks simultaneously while maintaining accuracy and quality standards.
Collaborate with internal teams to resolve complex issues and escalate when necessary.

Job Requirements :

Minimum 6 months of experience in BPO/Call Centre environment or similar industry.
Proficiency in handling international non-voice processes (chat support) with excellent communication skills.
Strong understanding of blended process workflows and ability to work effectively under pressure.

Skills Required

blended process customer service international chat process international non voice chat support bpo non voice

Work Mode

Work from Office

Job Type

Full Time

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Teleperformance

Marathahalli, bengaluru/bangalore region

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Customer Support Executive