Customer Support Executive

Job Title: Customer Support Executive (Female are Preferred)

Location: Kalyan West, Mumbai

Experience Required: 0–2 Years (Freshers welcome)

Job Overview:

We are hiring a Customer Support Executive to manage and resolve customer queries efficiently while maintaining a professional and empathetic tone.

Key Responsibilities:

• Respond promptly to customer inquiries through phone, email, or chat
• Address and resolve customer issues effectively and professionally
• Maintain customer interaction records in the system
• Coordinate with internal departments to resolve escalated issues
• Ensure a high level of customer satisfaction
• Follow up with customers to ensure issue resolution

Desired Candidate Profile:

• Excellent communication skills in English, Hindi, and Marathi
• Basic computer knowledge; experience with MS Office and CRM tools is a plus
• Strong problem-solving skills and a positive attitude
• Ability to handle customers with patience and empathy
• Prior experience in customer service will be an advantage

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Can you join immediately?

Location:

• Kalyan, Maharashtra (Required)

Work Location: In person