Customer Support Executive- Night Shift

As a customer service representative, your role will involve handling inbound customer calls during the rotational night shift of 9 hours between 6 PM to 6 AM. Your key responsibilities will include: - Handling inbound customer calls for queries, complaints, or service support. - Resolving issues efficiently and providing accurate information. - Maintaining customer satisfaction through effective communication and problem-solving. - Escalating unresolved issues to ensure timely resolution. To excel in this role, you should possess the following qualifications: - Good communication skills in English. - Basic computer knowledge including typing, CRM usage, and data entry. - Polite, patient, and customer-oriented approach. - Ability to work in a fast-paced environment. The company offers some perks such as 5 days working schedule and cab/bus facilities. Additionally, as part of the benefits package, you will be entitled to health insurance, life insurance, and provident fund.,