Customer Support Executive - Immediate Joiner

0 - 5 years

1 - 2 Lacs

Gurugram Delhi / NCR

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About Vfulfill

wherein they can dropship in India & US without having to source, stock or even deliver products to

their end customer. We have partnered with leading sourcing & logistics companies like FedEx,

BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about

sourcing, shipping, cash collection or managing returns, and instead they focus on the things which

matter like getting orders on their stores and growing their business to unimaginable heights.

For more information visit :- https://vfulfill.io/

About the Position:

  • Job Title : Order Confirmation Executive
  • Domain Expertise: Operations
  • Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102
  • Report to :This is an individual contributor role and position will report to Operations

Head.

  • Working Days: 6 days (Monday- Saturday)

Job Summary:

The Order Confirmation Executive will be responsible for handling customer interactions, including order

verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures

smooth communication between customers, partners (eCommerce store owners), and the operations

team to achieve conversion and retention targets.

Key Responsibilities:

  • Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
  • Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to

resolve non-delivery issues.

  • Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with

prospective customers.

  • Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales

by providing product information and incentives.

  • Customer Experience and Satisfaction: Deliver excellent customer service by addressing

inquiries efficiently and professionally.

Qualifications & Skills:

  • Education: Bachelors degree in any field.
  • Experience: 3-5 years of experience in Sales or Customer Service.
  • Skills:
  • Customer service and order management
  • Strong communication and problem-solving skills
  • Sales conversion and attention to detail
  • Proficiency in CRM tools
  • Interpersonal skills and time management

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Mumbai

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