Customer Support Executive (Fresher)

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.

Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Responsibilities:

• You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product.
• Handle customer complaints actively and ensure its resolution on time.
• Troubleshoot any technical inadequacies.
• Track the common issues faced by the customers and follow-up regarding the same with the technical team.
• You will be part of the Onboarding and Support process with the Customer Success team.
• Excellent verbal and written communication skills in English to interact with clients over different channels.
• Optimizing support process and maintaining support documentation, knowledge base and FAQs.
• Notifying any technical bug to the development team and updating clients for the same.
• Responsible for timely response and resolution to client queries.

Requirements

• Experience Required- 0-6 months
• Educational Qualification- B.tech/B.E Degree/BCA/MCA
• Good written & verbal communication and Analytical Skills
• Willing to interact with Clients (Domestic & International)

Benefits

• Medical Insurance
• 5 days working culture
• Best in industry salary structure
• Sponsored trips