Customer Support Executive (Fluent English)

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat support to address customer inquiries.
• Resolve customer complaints efficiently while maintaining a polite and professional manner.
• Guide customers through product features, services, and troubleshooting steps.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve issues.
• Follow up with customers to ensure their concerns are fully addressed.
• Maintain a high level of product and service knowledge.
• Strive to meet performance metrics such as response time, resolution time, and customer satisfaction.

Requirements:

• Bachelor’s degree (preferred) or equivalent work experience.
• Prior experience in customer service, telecalling, or a related field is an advantage.
• Excellent verbal and written communication skills in [languages required, e.g., English and Hindi].
• Strong problem-solving skills and ability to work under pressure.
• Good computer skills and familiarity with CRM tools.
• Ability to work independently and as part of a team.
• Positive attitude and customer-first mindset.

Benefits:

• Competitive salary and incentives.
• Training and career development opportunities.
• Supportive team environment.
• [Any additional perks: health insurance, flexible work hours, etc.]

Job Type: फ़ुल-टाइम

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• English (Required)

Work Location: In person