Customer support Executive

Dear Candidates,

We are looking for Customer support Executive @ Taramani Chennai

Bachelors degree in any discipline.

0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector.

Excellent verbal and written communication skills in English.

As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. You ll collaborate with internal teams to deliver timely and effective support to clients.

Key Responsibilities

Handle inbound and outbound calls, emails, and chats from clients and partners.

Provide accurate information about Vivritis financial products and services.

Log customer interactions, issues, and feedback into CRM systems.

Coordinate with internal departments (tech, finance, credit) to resolve client issues.

Track and follow up on pending queries to ensure timely resolution.

Identify recurring issues and escalate to management with suggestions for improvement.

Maintain high levels of customer satisfaction through professional communication and empathy.

Assist in onboarding new clients and resolving documentation-related queries

Strong problem-solving skills and attention to detail.

Ability to multitask, prioritize, and manage time effectively.

Customer-centric attitude and professionalism under pressure

Preferrably: Female candidates

Thank you

Indhumathi.P

Job Types: Full-time, Permanent, Fresher

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Excellent Verbal and written communication skills in English

Work Location: In person

Speak with the employer
+91 9840916415Expected Start Date: 16/07/2025