Customer Support Executive

Ekling Retail Solutions

0 - 2 years

1 - 3 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

us process international call center international chat process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Type:

Location:

Working Hours:

Salary:

About Us:

Customer Support Executive

Role Overview:

Customer Support

Key Responsibilities:

Respond to customer queries via email promptly and professionally
Process orders, generate shipping labels, and handle returns and refunds on Shopify
Maintain accurate records of customer interactions and transactions
Provide pre and post-sales support to customers and escalate when necessary
Work collaboratively with internal teams to ensure seamless customer experience

Requirements:

Minimum 1 year experience in an international customer support role
Excellent English communication skills (written and oral)
Experience with
Shopify
order management is a plus
Knowledge of
Zendesk
or similar ticketing systems is a plus
Strong attention to detail and problem-solving skills
On-site presence in Pune, Maharashtra

What We Offer:

Monthly salary:
20,000 25,000
Opportunity to work with a premium lifestyle brand
Supportive work environment
Learning and growth opportunities in e-commerce and customer service
Day Shift Job (9am to 6pm IST)
Fixed offs on Saturday and Sunday

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