Job Title: Inbound Voice Process Executive – IRO Department: Inbound Voice Operations Location: [Insert Location] Employment Type: Full-time Vacancies: 18 Positions Job Description:We are hiring 18 Inbound Voice Process Executives to join our Inbound Voice Operations (IRO) team. This role involves handling customer queries and concerns over inbound calls in a professional and efficient manner. Key Responsibilities:Handle a high volume of incoming calls. Respond promptly to customer inquiries. Provide accurate, valid, and complete information. Follow communication procedures and guidelines. Resolve customer issues or escalate them to the appropriate department. Eligibility Criteria:Gender: Male candidates only (as per operational requirements). Education: Minimum 12th Pass / Graduate. Experience: Freshers and experienced candidates are welcome. Skills: Good communication skills in [language(s)], basic computer knowledge. Shift Details:Rotational Shifts including late evening/night shifts: 4 PM – 1 AM 5 PM – 2 AM 6 PM – 3 AM Candidates must be flexible with shift timings.

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