Posted:6 days ago|
Platform:
On-site
Full Time
Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.
Role & Responsibility:
Customer Interaction:
Respond promptly and courteously to customer inquiries via phone, email, and chat. Assist customers in navigating our services, answering questions, and providing information.
Issue Resolution:
Address and resolve customer concerns and issues with a focus on customer satisfaction. Collaborate with relevant departments to ensure swift problem resolution.
Service Expertise:
Develop a solid understanding of our services to effectively assist customers. Stay informed about service updates, features, and best practices.
Documentation:
Maintain accurate records of customer interactions and transactions.
Provide feedback to improve customer support processes.
Skills & Requirement:
* Excellent Communication Skill
* Ability to empathize with customers and remain calm under pressure.
* Strong problem-solving abilities and attention to detail.
* Previous experience in customer support or a similar role is a plus.
* adaptability to a fast-paced and evolving service environment.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹26,000.00 per month
Benefits:
Experience:
Language:
Work Location: In person
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