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Xeloria Business Services
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Xeloria Business Services

0 - 4 years

2 - 4 Lacs

India

Posted:1 week ago

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Job Description

Job Title: Customer Support Executive - International Process (Digital Marketing)

Company: Xeloria Business Services Pvt. Ltd.

Location: Noida / Work From Office

Shift: Night Shift (US Shift - 7:00 PM to 4:00 AM IST)

Experience: 0-4 Years

Salary: 20000-350000 ( depends on interview and experience )

About Us:

Xeloria Business Services is a fast-growing digital marketing agency serving clients in US, UK, Canada & Australia.

Job Summary:

We are looking for a Customer Support Executive who can handle our international clients for our digital marketing services (SEO, PPC, Social Media, Web Design).

Key Responsibilities:

Handle client queries via Email, Chat, and Calls for US/UK market
Coordinate with internal team (SEO, Paid Ads, Social Media) to resolve client issues
Maintain client records, tickets, and follow-ups in CRM
Ensure high CSAT and client retention
Handle escalations and provide timely resolutions

Requirements:

Excellent written and spoken English - Must for international market
Basic knowledge of Digital Marketing (SEO, Google Ads, Meta Ads, Social Media)
Experience with CRM tools like Zoho, HubSpot, Zendesk preferred
Willing to work in US night shift
Good interpersonal and problem-solving skills

Preferred:

Candidates from Digital Marketing Agency background
Experience handling US/UK clients

Perks & Benefits:

5 Days Working
Incentives on retention
Growth opportunity in Digital Marketing field
Training provided

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

Skills Required

Customer Support International Process Digital Marketing Business Services US Shift International Clients SEO Social Media Email Chat Follow UPS CRM Client Retention

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Job Type

Full Time

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Customer Support Executive (CSE)