Customer Support Executive (CSE)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Nextstep Solutions

3 Lacs

Chennai

Posted:17 hours ago

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Job Description

Job Title: Customer Support Executive – EV Technical Support

Industry: Electric Vehicle (EV) / Automotive

Job Overview

We are looking for a Customer Support Executive to assist customers with electric vehicle-related queries, technical issues, charging, batteries, and service support. The ideal candidate should have good communication skills in English and be proficient in at least one of the regional languages, Kannada or Telugu.

Key Responsibilities

Handle inbound and outbound customer calls related to EV products and services.
Understand customer concerns and provide basic technical assistance.
Help customers with queries related to EV batteries, charging, connectivity, and vehicle services.
Troubleshoot basic issues and guide customers towards suitable solutions.
Maintain accurate customer records and call details in the CRM system.
Escalate unresolved technical issues to the concerned team.
Ensure professional communication and a positive customer experience.

Eligibility Criteria

6 months to 1 year of experience in customer support, voice process, or technical support.
Graduate or Diploma qualification preferred.
Good verbal communication skills in English.
Fluency in at least one language — Kannada or Telugu — is mandatory.
Basic knowledge of automobiles, electric vehicles, or technical troubleshooting is an advantage.
Good listening, problem-solving, and customer-handling skills.
Willingness to work in rotational shifts, if required.

Pay: ₹27,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Paid time off

Work Location: In person

Skills Required

Customer Support Technical Support Electric Vehicle Automotive Inbound Outbound CRM Customer Experience Voice Process Technical Troubleshooting Customer Handling Customer service

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Job Type

Full Time

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Customer Support Executive (CSE)