Customer Support Executive (CSE)

Customer Support Executive – Voice Process
Job Type: Full-Time
Process: Banking – Voice Process

Job Summary

Digitide Solutions is hiring Customer Support Executives for the Axis Bank voice process. Candidates will handle inbound customer calls, resolve banking-related queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound customer calls professionally.
• Understand customer needs and resolve queries efficiently.
• Provide accurate information and appropriate solutions.
• Handle customer complaints and escalate unresolved issues.
• Maintain records of customer interactions and requests.
• Process customer applications, forms, and service requests.
• Follow company policies, communication guidelines, and procedures.
• Maintain customer satisfaction through effective communication.

Eligibility Criteria

• Qualification: Graduation is mandatory.
• Candidates must have provisional documents or relevant graduation proof.
• Pursuing higher education and B.Pharmacy students are not eligible.
• Languages: Excellent verbal communication in English and Hindi.
• Regional language proficiency is preferred.
• Freshers and experienced candidates can apply, subject to process requirements.

Required Skills

• Excellent communication in English and Hindi.
• Strong customer-handling and active-listening skills.
• Problem-solving and complaint-resolution abilities.
• Patience, empathy, and a customer-focused approach.
• Basic computer knowledge and typing accuracy.
• Ability to multitask and manage time effectively.
• Basic technical troubleshooting skills.

Salary Details

• Salary Option 1: ₹16,200 CTC / ₹15,700 take-home per month.
• Salary Option 2: ₹23,000 CTC / up to ₹17,500 take-home per month.

Salary will depend on the applicable hiring category and eligibility.

Working Details

• Working Days: 6 days a week.
• Weekly Off: 1 rotational week off.
• Transportation: Two-way cab facility or transport allowance of ₹2,000, as applicable.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Commuter assistance

Education:

• Bachelor's (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person