0 - 2 years
2 - 4 Lacs
Posted:1 day ago
Job Title: Customer Support Executive Location: Mumbai, Chembur
Experience: 0–2 Years
Industry: Banking / Financial Services
Key Responsibilities:
· Handle inbound and outbound customer interactions via calls, emails, or chat.
· Address customer queries related to banking products, services, accounts, and transactions.
· Resolve customer complaints and grievances in a timely and professional manner.
· Educate customers about company policies, procedures, and service offerings.
· Escalate complex issues to relevant departments and ensure proper follow-up.
· Maintain accurate records of customer interactions and transactions.
· Ensure high levels of customer satisfaction and service quality.
· Adhere to company guidelines, compliance standards, and service protocols.
· Support customer onboarding and basic account-related assistance.
Required Skills & Qualifications:
· Bachelor’s degree in any discipline (preferred: Commerce, Finance, Business Administration).
· 0–2 years of experience in customer service (banking/financial services preferred but not mandatory).
· Excellent verbal and written communication skills.
· Strong problem-solving and interpersonal skills.
· Basic knowledge of banking processes and customer service practices.
· Ability to handle customer concerns with patience and professionalism.
· Proficiency in MS Office and basic computer skills.
Preferred Skills:
· Experience in call center or banking customer support roles.
· Familiarity with CRM tools or customer support systems.
· Ability to handle high-volume customer interactions.
Key Competencies:
· Customer-centric approach
· Active listening
· Conflict resolution
· Time management
· Adaptability and teamwork
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
Free courses, interview questions and practice for each skill.
Full Time
Amrik Singh & Sons Crane Services Pvt Ltd
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