Customer Support Executive (CSE)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Q Group

1 - 3 years

1 - 3 Lacs

Mumbai

Posted:6 days ago

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Job Description

Roles & Responsibilities

Customer Support: Provide timely and professional customer support through phone calls, emails, live chat, and social media platforms.
Query & Complaint Handling: Handle customer inquiries, complaints, and service requests efficiently while ensuring a positive customer experience.
Product Information: Provide accurate information about company products and services, helping customers with their queries and product-related concerns.
Order Management: Assist customers with order status, tracking, returns, and exchanges, ensuring timely updates and resolution.
Problem Solving: Identify customer issues, provide appropriate solutions, and follow up to ensure customer satisfaction.
Customer Records Management: Maintain and update customer information, interaction history, and case details in CRM systems.
Cross-functional Coordination: Coordinate with internal teams to resolve customer issues and ensure smooth service delivery.
Customer Follow-ups: Follow up on pending queries, complaints, and requests to ensure timely resolution.

Required Skills & Qualifications

1–3 years of experience in customer service, customer support, or customer operations.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Customer-focused attitude with patience and empathy.
Ability to manage multiple customer queries and follow-ups.
Basic knowledge of MS Excel, Google Sheets, and CRM/customer support tools.
Experience in D2C, e-commerce, FMCG, or consumer brands will be an added advantage.
Ability to work independently and coordinate with different teams.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Skills Required

Customer Support Live Chat Social Media Complaint Handling Customer Experience Order Management Customer Satisfaction Records Management CRM Systems Cross Functional Coordination Service Delivery Follow UPS

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Job Type

Full Time

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Customer Support Executive (CSE)