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Customer Support Executive (CSE)

0 years

0 Lacs

Kondapur, Hyderabad, Telangana

Posted:1 week ago| Platform:

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Skills Required

Customer service English 12th Pass In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Customer Interaction: Handle incoming calls, chats, and emails from customers regarding inquiries, complaints, or support requests. Problem Resolution: Resolve customer issues efficiently while maintaining a high level of professionalism and empathy. Product Knowledge: Stay updated on product features and service changes to provide accurate information. Customer Relationship Management: Build positive relationships with customers by understanding their needs and providing personalized support. Feedback & Reporting: Record customer interactions, provide insights to improve services, and escalate complex issues to the appropriate departments. Qualifications: Skills: Strong verbal and written communication skills in English, Hindi, and Telugu. Customer Service: Ability to manage difficult conversations and maintain a positive attitude under pressure. Education: - Higher Secondary (12th Pass) (Required) - Graduation (Preferred) Attributes: Patient, empathetic, detail-oriented, and a good team player. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 7997994612

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