Customer Support Executive (CSE)

Job Description

Job Title: CSR Location: Noida, Sector 63 Working Days: 6 Days a Week (Monday to Saturday) About the Role: We are looking for a dynamic and experienced Key Account Executive to join our team. This role is ideal for someone who has hands-on experience in international markets (UK & US) and is passionate about delivering exceptional after-sales support . The ideal candidate will handle client communications, resolve queries, manage refund conversations, and ensure long-term customer satisfaction. Key Responsibilities: Handle after-sales support for international clients (primarily UK and US). Respond promptly to customer queries via email, calls, or other communication channels. Provide accurate and complete information and solutions to customers. Manage difficult conversations including refund requests with empathy and professionalism. Maintain strong relationships with key accounts to ensure repeat business and customer loyalty. Coordinate with internal departments to resolve customer concerns in a timely manner. Prepare reports and maintain records of client interactions and resolutions. Understand and align with company policies while resolving client issues. Requirements: 1–3 years of experience in a customer-facing or key account role, preferably in international markets. Experience in EdTech industry will be highly preferred. Excellent verbal and written communication skills in English. Ability to manage time effectively and handle multiple tasks simultaneously. Strong problem-solving and conflict-resolution skills. Experience in handling refund conversations and turning negative experiences into positive outcomes. What We Offer: Opportunity to work with a growing team in the EdTech industry . Professional development and career growth. Supportive and collaborative work environment. Interested candidates can send their resume to: [email protected] or WhatsApp at 8368301442 Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Evening shift Application Question(s): Experience in Ed-Tech industry Experience: International Customer support: 1 year (Preferred) Language: English (Required) Work Location: In person