Customer Support Executive (CSE)- Freight forwarded

As a Customer Support Executive (CSE) at RTW Logistics Inc, Chennai, your role involves providing customer support in the logistics field, with a specific focus on freight forwarding services. Your primary duties will include handling Ocean & Air import/export processes, demonstrating expertise in freight & shipping knowledge, and ensuring proper documentation in the US logistics industry. It is crucial to possess excellent communication skills in US English and have prior experience in the logistics sector. Key Responsibilities: - Manage customer inquiries and deliver timely and accurate responses - Coordinate freight forwarding activities, including Ocean & Air import/export processes - Demonstrate expertise in freight & shipping procedures within the logistics field - Ensure proper documentation and adherence to linear experiences in the US logistics industry - Work full-time on a permanent basis in the night shift without rotation - Collaborate with the team to provide exceptional customer service - Maintain a high level of professionalism in all customer interactions Qualifications Required: - 3 to 5 years of customer service experience, preferably in the logistics industry - Proficiency in Ocean & Air import/export processes - Strong knowledge of freight & shipping procedures - Excellent communication skills in US English - Prior experience in the US logistics sector - Immediate availability for joining - Master's degree preferred - Total work experience of at least 2 years, with 2 years in customer service Please note that the interview for this position is scheduled on 17/04/2025 to 18/04/2025 at RTW Global Inc / Sar Transport Systems Pvt Ltd, Chennai. The company offers benefits such as health insurance, provident fund, shift allowance, and yearly bonus. The work schedule is from Monday to Friday on the night shift. If you meet the qualifications and are interested in this Senior Customer Services Executive role, please apply as a male candidate and be ready to work in the night shift without rotation.,