Customer Support Executive (CSE)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Fery Rides

2 - 3 Lacs

India

Posted:15 hours ago

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Job Description

Job Description: Customer Support Executive
Company: Fery Rides
Location: Sector 32, Gurugram

About the Role
Fery Rides is a women-focused, eco-friendly ride-hailing service committed to providing safe and reliable transportation through our motto, “For Women, By Women.”

We are looking for a customer-oriented Customer Support Executive to handle customer queries, manage bookings, resolve complaints, and coordinate with our Sister Partners and operations team to ensure a smooth ride experience.

Key Responsibilities

Handle customer queries and complaints via calls, WhatsApp, and other channels.
Manage ride bookings, rescheduling, cancellations, and refund requests.
Resolve ride-related issues and payment concerns.
Coordinate with Sister Partners and the operations team.
Follow up on pending complaints until resolution.
Maintain customer records and ensure customer satisfaction.

Requirements

Good communication and problem-solving skills.
Basic computer knowledge.
Patience, a positive attitude, and a customer-first approach.
Freshers can apply; prior customer support experience is a plus.

Join Fery Rides and help us make every ride safer and better!

Pay: ₹18,000.00 - ₹30,000.00 per month

Application Question(s):

We are offering between Rs. 18000/- to Rs. 25000/- based on your experience and interview performance, are you comfortable for that?
Are you an immediate joiner?

Education:

Bachelor's (Required)

Experience:

Customer support: 1 year (Required)

Work Location: In person

Skills Required

Customer Support Customer Queries Customer Satisfaction Customer service Agile and Scrum Supply chain and logistics Problem solving

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Job Type

Full Time

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Customer Support Executive (CSE)