Customer Support Executive (CSE)

Job Title: Customer Support Executive – Accounting Software

Location: Calicut
Company: Ethicfin
Job Type: Full-Time

About Ethicfin:

Ethicfin is a next-generation accounting software platform designed to simplify and streamline financial operations for small and medium-sized businesses. Rooted in values of transparency, reliability, and innovation, we empower businesses to manage their finances ethically and efficiently. As we expand, we're looking for dedicated support professionals to help our users get the most out of our platform.

Role Overview:

We're seeking a proactive and customer-focused Customer Support Executive to assist users with our accounting software. You'll handle queries, troubleshoot issues, and provide best-in-class support that reflects our brand values. Fluency in English is essential; proficiency in Hindi and/or Arabic is a strong advantage.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat related to Ethicfin’s accounting software.
• Assist users in understanding features, setting up accounts, and resolving issues.
• Log support requests accurately and escalate technical issues when required.
• Provide empathetic, timely, and effective support to enhance customer satisfaction.
• Maintain up-to-date knowledge of product features and updates.
• Gather user feedback and share insights with the product and development teams.

Requirements:

• Bachelor’s degree in Commerce, Business, IT, or a related field.
• 0-1 year of experience in customer support, preferably for a SaaS or accounting product
• Excellent verbal and written communication in English.
• Working knowledge of accounting terms and software usage.
• Patience, attentiveness, and a problem-solving attitude.
• Ability to multitask, prioritize, and manage time effectively.

Advantages:

• Proficiency in Hindi and/or Arabic .
• Experience with tools like Freshdesk, Zoho Desk, or Zendesk.
• Background in accounting or bookkeeping is a plus.

What We Offer:

• Competitive salary with performance-based incentives.
• A collaborative, ethical, and tech-driven work environment.
• Opportunities for professional growth and upskilling.
• The chance to be part of a fintech company transforming ethical finance.

How to Apply:

Submit your resume via Indeed along with a short note on your experience with customer support and language proficiencies.

Job Type: Full-time

Pay: ₹9,593.65 - ₹24,314.13 per month

Work Location: In person