Customer Support Executive (CSE)

Job Description: Customer Service Executive

Company: 20Cube Logistics
Location: Chakan, Pune, Maharashtra
Working Days: 6 days a week
Department: Customer Service / Logistics Operations

About the Role

20Cube Logistics is looking for a customer-focused and detail-oriented Customer Service Executive to manage customer queries, coordinate with internal logistics teams, track shipments, and ensure timely communication and resolution of customer issues.

Key Responsibilities

• Handle customer inquiries related to shipment status, delivery schedules, and logistics services.
• Track shipments and provide timely updates to customers.
• Coordinate with transporters, warehouse teams, operations teams, and other stakeholders.
• Manage customer complaints, escalations, and service-related issues.
• Ensure timely pickup and delivery updates and follow up on pending shipments.
• Maintain accurate customer records, shipment details, and service reports.
• Prepare daily MIS reports and update shipment tracking systems.
• Ensure customer satisfaction through effective communication and timely issue resolution.
• Follow up with internal teams to ensure smooth end-to-end logistics operations.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of logistics, transportation, and shipment tracking.
• Proficiency in MS Excel and MS Office.
• Strong coordination, follow-up, and problem-solving skills.
• Ability to manage multiple customer requests and meet deadlines.

Candidate Requirements

• Experience: 1–3 years in customer service, logistics, transportation, or supply chain operations preferred.
• Education: Graduate in any discipline.
• Location Preference: Candidates residing in or near Chakan, Pune.

Working Conditions

• Work Location: Chakan, Pune.
• Working Schedule: 6 days a week.
• Employment Type: Full-time.

Interested candidates can share their updated resumes for consideration.

Mobile : 9152064982

Email: rpoojari@20cube.in

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person