Customer Support Executive

0 - 31 years

2 - 3 Lacs

White field Bengaluru/bangalore

Posted:7 months ago

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Job Description

Respond to customer inquiries via phone, email, chat, or other communication channels. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues in a professional and timely manner. Escalate complex issues to the appropriate department when necessary. Maintain detailed records of customer interactions in CRM systems. Follow up with customers to ensure their issues are resolved. Meet customer satisfaction targets and service level agreements (SLAs).

Skills Required

support chat communication resolve crm service

Work Mode

On-site

Job Type

Full Time

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