Role and Responsibility – Customer Service Executive ● Inbound calling for customer service. ● Identify and assess customers’ needs to achieve satisfaction. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Provide accurate, valid and complete information by using the rightmethods/tools. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ● Keep records of customer interactions, process customer accounts. ● Follow communication procedures, guidelines and policies. ● Take the extra mile to engage customers.

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