Customer Support Engineer (Service Dept.)

Job Description

Multitech Control Systems is looking for a technically sound and customer-oriented Customer Support Engineer to join our Service Department. This role is ideal for candidates with 1–2 years of hands-on experience in the automation industry, who are looking for a non-field, in-house technical support role. Key Responsibilities: Provide in-house and remote support for automation equipment such as PLCs, HMIs, SCADA etc. Handle customer queries through phone, email, or remote access and provide prompt solutions. Assist with configuration and testing of automation components. Prepare and maintain technical documentation, service logs, and customer interaction records. Coordinate with sales and project teams for technical inputs and post-sales support. Conduct internal equipment checks and basic troubleshooting. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹19,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Language: Gujarati (Required) Hindi (Required) English (Preferred) Work Location: In person