Customer Support Associate Voice Process

Role & responsibilities Handling the calls with good communication skills professionally. Can speak fluently in English along with Kannada or Bengali or Hindi or Marathi or Assamese languages. Languages required: (English+ Bengali or Hindi or Marathi or Gujarati or Assamese or Kannada) Patient centric and Excellent interpersonal and communication skills Knowledge of medical terminology is a plus • Ability to apply knowledge of CC procedures and carry out tasks accordingly. Be a self-starter with attention to detail. Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 9pm) 100% documentation Should take initiatives & be flexible for the changes. Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100. Employment Type: Permanent. Process: Multilingual support for a Healthcare project Educational mandate: any HSC / Graduate / Postgraduate can apply. Working days: 6 with 1 day rotational off. Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification. Preferred candidate profile Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Strong customer service skills. Ability to build positive relationships with patients. IMPORTANT NOTE TO APPLY : IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY - Share your Resume to Sree Lakshmi HR - GS00908095@techmahindra.com Contact @ 7207285427 WhatsApp