Customer Support Associate

1 - 5 years

0 Lacs

Posted:14 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative, you will be responsible for: - Answering incoming calls and addressing customer queries promptly and courteously. - Conducting outbound calls to gather feedback and perform verifications. - Efficiently resolving customer issues, escalating complex problems to relevant departments when necessary. - Recording customer interactions accurately using CRM tools. - Achieving individual and team KPIs such as call handling time, customer satisfaction scores, and quality benchmarks. - Keeping yourself updated on company products, services, and policies. - Adhering to call center scripts, compliance standards, and internal guidelines. Qualifications required: - Any Graduate Additional Company Details: - Preference for both male and female candidates proficient in Tamil and Malayalam. Please note that the following skills and experiences are preferred: - Strong phone and verbal communication skills - 1 year of relevant experience Salary: INR 12,000 - 15,000 per month Location: Raipur Contact: 6265461898 Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Language: - English (Preferred) - Hindi (Preferred) Work Location: In person For any queries or to apply for the position, please contact the employer at +91 6265461898.,

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