Customer Support Associate

As a Customer Support Associate at JobSequel.in, working remotely for Flipkart, you will play a crucial role in providing exceptional service to customers across India. You will be the primary point of contact for customer inquiries, ensuring satisfaction through effective communication and issue resolution. **Key Responsibilities:** - **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. - **Issue Resolution:** Identify customer issues and provide timely solutions to ensure satisfaction and retention. - **Order Management:** Assist customers with order placement, tracking, cancellations, returns, and exchanges. - **Product Knowledge:** Maintain a thorough understanding of Flipkart's offerings to provide accurate information. - **Technical Support:** Provide basic technical support and troubleshooting for website or app issues. - **Documentation:** Accurately record customer interactions and resolutions in the CRM system. - **Feedback and Reporting:** Collect and report customer feedback to relevant departments for improvements. - **Team Collaboration:** Work closely with colleagues to ensure seamless customer service. **Qualifications:** - **Education:** High school diploma required; Bachelors degree preferred. - **Experience:** Previous customer service experience preferred. - **Skills:** Excellent communication, problem-solving, multitasking, and proficiency in customer support software and Microsoft Office. - **Personal Attributes:** Empathy, adaptability, strong work ethic, and positive attitude. Joining Flipkart's customer support team offers competitive salary, health insurance, career growth opportunities, and employee discounts. If you have a laptop, a 12th pass education, 1 year of work experience, and proficiency in English and Hindi, apply by sending your resume and cover letter to [aditya@jobsequel.in] with the subject line Customer Support Associate Application [Your Name]. Join us in providing exceptional service to millions of customers. Flipkart is an equal opportunity employer, fostering diversity and inclusivity in the workplace. As a Customer Support Associate at JobSequel.in, working remotely for Flipkart, you will play a crucial role in providing exceptional service to customers across India. You will be the primary point of contact for customer inquiries, ensuring satisfaction through effective communication and issue resolution. **Key Responsibilities:** - **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. - **Issue Resolution:** Identify customer issues and provide timely solutions to ensure satisfaction and retention. - **Order Management:** Assist customers with order placement, tracking, cancellations, returns, and exchanges. - **Product Knowledge:** Maintain a thorough understanding of Flipkart's offerings to provide accurate information. - **Technical Support:** Provide basic technical support and troubleshooting for website or app issues. - **Documentation:** Accurately record customer interactions and resolutions in the CRM system. - **Feedback and Reporting:** Collect and report customer feedback to relevant departments for improvements. - **Team Collaboration:** Work closely with colleagues to ensure seamless customer service. **Qualifications:** - **Education:** High school diploma required; Bachelors degree preferred. - **Experience:** Previous customer service experience preferred. - **Skills:** Excellent communication, problem-solving, multitasking, and proficiency in customer support software and Microsoft Office. - **Personal Attributes:** Empathy, adaptability, strong work ethic, and positive attitude. Joining Flipkart's customer support team offers competitive salary, health insurance, career growth opportunities, and employee discounts. If you have a laptop, a 12th pass education, 1 year of work experience, and proficiency in English and Hindi, apply by sending your resume and cover letter to [aditya@jobsequel.in] with the subject line Customer Support Associate Application [Your Name]. Join us in providing exceptional service to millions of customers. Flipkart is an equal opportunity employer, fostering diversity and inclusivity in the workplace.