Customer Support Associate

MoneyView

2 years

36 - 60 Lacs

bengaluru karnataka

Posted:12 hours ago| Platform: SimplyHired logo

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Skills Required

in-person

Work Mode

On-site

Job Type

Full Time

Job Description

ob Title: Customer Support Executive (CSE)

Experience: 2 Years
Location: Bangalore

Job Description:
We are looking for a Customer Support Executive to handle customer interactions through emails and outbound calls. The ideal candidate should be committed to providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities:

Manage incoming emails and make outbound calls to resolve customer queries effectively
Identify and understand customer needs to ensure high satisfaction
Build and maintain trust with customers through professional communication
Provide accurate, complete, and timely information using appropriate tools and methods
Handle customer complaints, offering effective solutions and timely follow-ups
Maintain records of customer interactions and update customer accounts
Follow standard communication procedures, guidelines, and company policies
Go the extra mile to actively engage and retain customers

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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