Customer Support Associate E-Commerce Process

Position Overview

Customer Support Associate

Key Responsibilities

• Provide timely and effective support to customers via various communication channels, including email, chat, and phone.
• Assist customers with inquiries related to products, orders, and returns, ensuring a seamless shopping experience.
• Utilize problem-solving skills to address and resolve customer issues efficiently.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to improve processes and enhance service delivery.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and team meetings to continuously improve skills and knowledge.

Qualifications

The ideal candidate will possess the following qualifications:

• Fluency in English and Malayalam, with excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Prior experience in customer support or a related field is preferred but not mandatory (0 to 2 years of experience).
• Willingness to work on a rotating schedule, including weekends and holidays.
• Proficient in using computers and familiar with customer support software.

Additional Information

contractual position

If you are looking for an opportunity to grow your career in customer support and are excited about working in the e-commerce industry, we encourage you to apply. Join us in delivering outstanding service and making a difference in our customers' lives!