Customer Support and Tamil Voice Process

Role Overview: You will be responsible for managing a high volume of incoming phone calls, generating sales leads, and evaluating customers" needs to deliver satisfactory solutions. Building strong and lasting relationships with customers through effective communication will be crucial. Meeting sales targets, adhering to call handling quotas, and providing accurate information using appropriate tools are key objectives. Resolving customer complaints in a timely manner, maintaining customer interaction records, and following communication guidelines and policies will be essential duties. Encouragement to go the extra mile to engage customers will be provided. Key Responsibilities: - Manage a high volume of incoming phone calls - Generate sales leads - Evaluate customers" needs to deliver satisfactory solutions - Build strong and lasting relationships with customers through effective communication - Meet sales targets and adhere to call handling quotas - Provide accurate information using appropriate tools - Resolve customer complaints in a timely manner - Maintain customer interaction records - Follow communication guidelines and policies - Encourage to go the extra mile to engage customers Qualifications Required: - Suitable for fresher candidates - Full-time, permanent position - Benefits include health insurance, paid sick time, paid time off, and provident fund - Working schedule consists of day and morning shifts - Incentives such as a joining bonus, performance bonus, and yearly bonus provided - Work location is in-person,