Customer Support Analyst - USA Night Shift Male

Full Job Description Requires a full time and long term eligible team player who is willing to learn, keen for productivity and accepts responsibility for the tasks assigned and can fit in a positive environment for the individual and company's growth.

Responsibilities and Duties

1. Answer incoming USA customer phone calls, chats and emails and take appropriate action for each query.

2. Ensure the quality of service delivery of the task assigned.

3. Working with vendors for resolving queries.

4. Good written and spoken English is a must for the profile.

5. E-commerce account handling for order fulfillment and customer ratings.

Key Skills

Email, chat and voice support for USA clients and customers. Candidate with good customer service skills, fluent English and Microsoft Excel knowledge would be preferred.

2 Saturday and All Sundays off.

Ability to commute/relocate:

Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer service/Backend Support: 0-3 Years

Address:

Northern Softech Solutions Pvt.Ltd

Plot No. 29/6, First Floor,

Industrial Area, Phase-2,

Chandigarh

Interview Timings: 4:00 pm to 6:00 pm

Landmark: Beside Hotel Turquoise

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund

Schedule:

Night shift

Supplemental Pay:

Overtime pay

Shift allowance

Language:

English (Preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Evening shift
• Night shift
• US shift

Application Question(s):

• Do you have the knowledge or experience of MS Excel?

Experience:

• E-commerce Customer support: Fresher to 3 years experience

Language:

• English (Required)

Location:

• Chandigarh, Chandigarh (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

*Speak with the employer* +91 9056488440

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹26,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Required male candidates only

Location:

• Chandigarh, Chandigarh (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person