Full job description Full Job Description Requires a full time and long term eligible team player who is willing to learn, keen for productivity and accepts responsibility for the tasks assigned and can fit in a positive environment for the individual and company's growth. Responsibilities and Duties 1. Answer incoming USA customer phone calls, chats and emails and take appropriate action for each query. 2. Ensure the quality of service delivery of the task assigned. 3. Working with vendors for resolving queries. 4. Good written and spoken English is a must for the profile. 5. E-commerce account handling for order fulfillment and customer ratings. Key Skills Email, chat and voice support for USA clients and customers. Candidate with good customer service skills, fluent English and Microsoft Excel knowledge would be preferred. 2 Saturday and All Sundays off. Ability to commute/relocate: Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service/Backend Support: 0-3 year (Preferred) Address : Northern Softech Solutions Pvt.Ltd Plot No. 29/6, First Floor, Industrial Area, Phase-2, Chandigarh Interview Timings: 4:00 pm to 6:00 pm Landmark: Beside Hotel Turquoise Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule : Night shift Supplemental Pay : Overtime pay Shift allowance Language : English (Preferred) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Provident Fund Schedule: Evening shift Night shift US shift Application Question(s): Freshers can also apply Experience: Customer support: 1 year (Preferred) Work Location: In person Speak with the employer +91 9056488440 Application Deadline: 31/05/2025

Job Description: We are a high-growth, digitally driven eCommerce company with a strong presence across marketplaces and direct-to-consumer channels. We are looking for a Senior Performance Marketing Manager to lead the strategy, execution, and scaling of our performance marketing efforts across Google, Meta, Amazon, and emerging channels. Role Overview: This is a strategic leadership role suited for an experienced performance marketer who can drive ROI-focused marketing, manage junior specialists/agencies, and translate data into actionable growth strategies. You will be at the center of our customer acquisition and revenue growth initiatives, working cross-functionally with product, creative, and analytics teams. Key Responsibilities: Own and lead the full-funnel performance marketing strategy for eCommerce, including Google Shopping, Meta Ads, Amazon Ads, and more. Manage and mentor a small team of PPC/paid media specialists and freelancers. Optimize marketing spend to maximize ROAS, and other KPIs. Oversee product feed management, campaign structures, and end-to-end ad operations across platforms. Build scalable testing frameworks for A/B experiments, creative optimization, landing page performance, and audience segmentation. Stay ahead of algorithm updates, platform innovations, and digital trends in the eCommerce industry. Key Requirements: 4–7 years of experience in performance marketing with at least 2 years in a lead or managerial role. Proven success managing multi-channel campaigns (Google, Facebook, Amazon, YouTube, etc.) for eCommerce. Strong analytical skills with the ability to interpret data and generate insights using tools like GA4, Looker Studio, Meta Ads Manager, Google Ads, Amazon Console. Deep understanding of conversion tracking, pixel/tagging, audience targeting, and attribution modeling. Experience with marketing automation tools, landing page builders, and feed management platforms. Preferred Skills: Experience scaling DTC brands or marketplace-first eCommerce businesses. Familiarity with WooCommerce, Magento, or similar platforms. Understanding of SEO, CRO, influencer/affiliate marketing is a plus. Knowledge of email marketing platforms like Klaviyo or Mailchimp. Salary is no bar for the right candidate. We offer a flexible working schedule to support work-life balance. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹150,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Day shift Evening shift Supplemental Pay: Performance bonus Application Question(s): PMAX/Meta ads experience? Experience: Performance marketing: 4 years (Required) License/Certification: Google Ads Certification (Required) Location: Chandigarh, Chandigarh (Required) Work Location: In person Application Deadline: 15/06/2025